Mission and Goals

The mission of the Public Service Commission of the District of Columbia is to serve the public interest by ensuring that financially healthy utility companies provide safe, reliable and quality utility services at reasonable rates for District of Columbia customers, while fostering grid modernization, conservation of natural resources, preservation of environmental quality, and advancement of the District’s climate policy commitments.

We do this by:
  • Motivating customer– and results–oriented employees
  • Protecting consumers to ensure public safety, reliability, and quality services
  • Regulating monopoly services to ensure their rates are just and reasonable
  • Fostering fair and open competition among service providers
  • Conserving natural resources and preserving environmental quality
  • Resolving disputes among consumers and service providers
  • Educating consumers and informing the public

The Commission has identified three goals for carrying out its mission: 
  • Grid Modernization
    The Commission’s top priority is modernizing the District’s distribution energy delivery system.  We work to ensure that our energy delivery system remains safe, reliable and affordable while also becoming more sustainable, interactive and secure.
  • Infrastructure Enhancements
    The Commission acts on applications for infrastructure investments, and monitors their implementation.  Our goal is to ensure the safety, reliability and sustainability of the District’s utility distribution systems.
  • Community Engagement
    The Commission conducts its operations in a transparent way, engaging DC customers through an aggressive outreach program, using social media, traditional media, community events and programs, and our website.   Our Consumer Service Specialists interact with the  public daily while resolving consumer complaints and other issues.