Utility Consumer Complaints, Mediation, and Inquiries


The DCPSC Office of Consumer Services (OCS) assists District residents with any problems, issues, or concerns they may have with a utility company or competitive provider.

Submit a complaint or inquiry
The fastest way to receive assistance is by filing a complaint or calling (202) 626-5120.
 
Residents can also consult with consumer specialists in-person at the DCPSC offices (1325 G St, NW, Suite 800, Washington, DC 20005) on Tuesdays, Wednesdays, and Thursdays from 10:00 a.m. – 4:00 p.m. Eastern or send a letter in the mail to the attention of the DCPSC Office of Consumer Services at the address above.

If OCS cannot resolve a complaint through its informal processes, residents can petition the DCPSC for a formal hearing.  If granted, a complainant may request free legal representation from the Office of the People's Counsel.  In the case of billing disputes, DCPSC engineering staff may also conduct a refereed electric or natural gas meter test.

If you have additional questions, please contact the DCPSC directly.