The DCPSC Office of Consumer Services (OCS) assists District residents with any problems, issues, or concerns they may have with a utility company or competitive provider.
Submit a complaint or inquiry
The fastest way to receive assistance is by
filing a complaint or calling
(202) 626-5120.
Residents can also consult with consumer specialists in-person at the DCPSC offices (
1325 G St, NW, Suite 800, Washington, DC 20005) on Tuesdays, Wednesdays, and Thursdays from 10:00 a.m. – 4:00 p.m. Eastern or send a letter in the mail to the attention of the DCPSC Office of Consumer Services at the address above.
If OCS cannot resolve a complaint through its informal processes, residents can petition the DCPSC for a formal hearing. If granted, a complainant may request free legal representation from the
Office of the People's Counsel. In the case of billing disputes, DCPSC engineering staff may also conduct a refereed electric or natural gas meter test.
If you have additional questions, please
contact the DCPSC directly.