Utility Consumer Complaints, Mediation, and Inquiries

The DCPSC Office of Consumer Services assists District residents with any problems, issues, or concerns they may have with a utility company or competitive provider.
Contact us
The fastest way to receive assistance is by calling (202) 626-5120 or submitting the form below.
Residents can also consult with consumer specialists in-person at the DCPSC offices (1325 G St, NW, Suite 800, Washington, DC 20005) on Tuesdays, Wednesdays, and Thursdays from 10am-4pm Eastern or send a letter in the mail to the attention of the DCPSC Office of Consumer Services at the address above.
Note: If a consumer specialist cannot successfully resolve a complaint, residents can request a formal hearing in writing. The complainant can also have the Office of the People's Counsel provide free legal representation at such a hearing. In the case of billing disputes, DCPSC engineering staff may also conduct electric and natural gas meter tests upon request.

Customer Complaint and Inquiries Form
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