DC Telecommunications Relay Service / 711

The District of Columbia Telecommunications Relay Service (DC Relay) is a program of the Public Service Commission of the District of Columbia. Hamilton Relay is the DC Relay provider for the District.

DC Relay provides a 24-hour communication service that connects people who are deaf, hard of hearing, deaf-blind or have difficulty speaking that may use specialized telephone equipment to people who use standard telephones.

How DC Relay Works

Users should dial 711 to connect with DC Relay. A Communication Assistant (CA) will receive the call. The user will give to the CA the number they wish to call. The CA will call the number and confidentially relay the conversation by voicing or typing what’s said between the relay user and the standard phone user.

How to Connect

District residents can initiate a call through DC Relay by simply dialing 711 or call one of the toll free numbers below:

TTY (Text Telephone): 800-643-3768
Voice: 800-643-3769
ASCII (American Standard Code for Information Interchange): 800-898-0137
STS (Speech to Speech): 800-898-0740
Spanish TTY: 800-546-7111
Spanish Voice: 800-546-5111

Here are instructions on how to connect through each of the toll free numbers.

If you are traveling out of State or you are in a State that is not served by Hamilton Relay, you can place an interstate call by dialing:
TTY: 800-833-5833 (toll-free)
Voice: 800-833-7833 (toll-free)

There is no cost to use DC Relay, although equipment and long distance charges may apply.

Hamilton Relay also offers DC Captioned Telecommunications Relay Service (DC CapTel) to District residents who use CapTel phones.

CapTel phones allow users to receive word-for-word captions of their telephone conversations.

The captions are displayed on their phones built-in screens so users can read the words while listening to the voice of the other party.

Telecommunications Relay Service is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. Territories for local and/or long distance calls.

How to Contact

Hamilton Relay is the DC Relay provider for the District.

If you have suggestions, comments or concerns, please contact:

Hamilton Relay
P.O. Box 285
Aurora , NE 68818
Voice/TTY: 866-560-1452
Fax: 402-694-5110
E-mail: dcrelay@hamiltonrelay.com