Utility FAQs

Can I get assistance to help me understand my utility bill?

If you need help understanding your utility bills, first contact the utility company directly by calling the utility customer service telephone numbers printed on the front page of your utility bill.

Be sure to have a complete copy of your bill in front of you.

You can also call the Office of Consumer Services at 202-626-5120. A consumer specialist will explain the charges incurred for your utility bill.


What do I do if I think my bill is incorrect?

If you believe the utility made an error on your bill, the DCPSC can help to resolve the issue. First, contact the utility directly by calling the utility customer service telephone numbers printed on the front page of your utility bill. Be sure to have a complete copy of your bill in front of you.
 
If you cannot resolve the problem after talking to the utility representative, please submit an inquiry the Office of Consumer Services or call (202) 626-5120. Consumer specialists are available to investigate complaints and respond to inquiries.
 


How can I lower my utility bill?

Consumers can lower their utility bill and save money through a number of utility discount and energy efficiency programs.
 


How do I file a complaint about a utility service provider?

Consumers can file a complaint with the DCPSC about a utility service provider. First, the consumer should contact the utility directly by calling the utility customer service telephone numbers printed on the front page of your utility bill. Be sure to have a complete copy of your bill in front of you.
 
If you cannot resolve the problem after talking to the utility representative, please submit an inquiry the Office of Consumer Services or call (202) 626-5120. Consumer specialists are available to investigate complaints and respond to inquiries.
 


What do I do if I notice a public safety problem?
If you notice a public safety issue, such as a dangling electrical wire or you smell gas, leave the area and call 911 immediately to report the problem. Afterwards, you have the option to file a complaint with the DCPSC if it falls under the Commission’s regulatory authority.

What do I need to do if my services have been cut off?

If your electric, natural gas, or landline telephone service has been cut off, the DCPSC may be able to help you restore your services. In such situations, the utility usually will require you to:

  • Pay a portion of your outstanding bill
  • Pay a security deposit, which can be up to 2x the amount of your highest monthly bill over the last 12 months
  • Set-up a payment plan to pay off the remainder of your outstanding bill over the next 12 months

Contact us for assistance with restoring your utility services.


Can I speak with someone in person about my electric, natural gas and telephone bills?
Due to COVID-19 and office construction, our staff is working remotely until further notice. However, consumers can speak with a live consumer specialist Monday-Friday (except holidays) between 9am-5:30pm by calling (202) 626-5120.

I do not believe my meter is accurate. What can I do about this?
In the case of an electric or natural gas meter dispute, a consumer may request a refereed meter test, witnessed by a Commission staff. Requests for a refereed meter test can be made through the Office of Consumer Services at 202-626-5120.
Does your agency handle complaints about wireless telephones?
No. Wireless service is regulated by the Federal Communications Commission (FCC). You can file a complaint with the FCC online or call (888) 225-5322.
 
Can someone assist me with a complaint about my cable television?
No. The Office of Cable Television, Film, Music and Entertainment handles complaints with cable television service. File a complaint online or call (202) 671-0066.

I would like someone from the Commission to speak to my community group about the role of the Public Service Commission. Who should I contact?
To request a speaker for your community group, contact the Office of Consumer Services at 202-626-5120.