Through the Commission’s Office of Consumer Services (OCS), District consumers can seek assistance with their utility complaints. OCS was established for the purpose of mediating and resolving consumer complaints and answering inquiries regarding utility providers within the District of Columbia. Our trained staff of consumer specialists will research and investigate complaints to help consumers resolve their issue. Consumer specialists can also help you with understanding your utility bill by reviewing and explaining to you each section of your bill.
Some of the common type of utility complaints that we’ve helped consumers with include:
- Utility Billing
- Utility Payment
- Meter Readings
- Cramming
If you are experiencing issues with your utility provider, you can file complaint with OCS by:
- Calling us at 202-626-5120
- Contact us on-line
- Visiting us Monday through Friday from 9AM to 5:30PM or
- Mailing us at 1325 G Street, Suite 800.
OCS is also promotes the Utility Discount Program. The Commission requires Verizon DC, Pepco, and Washington Gas to offer discount rates to income eligible residential consumers. Consumer Specialists can assist you with the application.
The DC Telecommunications Relay Service or DC Relay is another program for District residents. By dialing 711, DC Relay allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. Hamilton Relay is the DC Relay provider in the District.