Office of Consumer Services - Video

Through the DCPSC’s Office of Consumer Services (OCS), District consumers can seek assistance with their utility complaints. OCS was established for the purpose of mediating and resolving consumer complaints and answering inquiries regarding utility providers within the District of Columbia. Our trained staff of consumer specialists will research and investigate complaints to help consumers resolve their issue. OCS also conducts outreach tables and presentations to District consumers.

Watch the OCS Video to see how we help District utility consumers!

If you have a utility complaint or question, contact OCS at 202-626-5120 or fill out an online form.