39. Consumer Complaints and Inquiries — Electric Industry for CY 2012–CY 2016

CES - Competitive Energy Suppliers
Pepco + CES - A consumer complaint that involves Pepco and CES (not shown on the graph since this report was discontinued in 2015)

Total Complaints and Inquiries for the electric industry decreased 28.1% from 630 in 2015 to 489 in 2016, which is the lowest in four years. Complaints and Inquiries for Pepco decreased 32.1% from 532 in 2015 to 361 in 2016. Complaints and Inquiries for Competitive Energy Suppliers (CES) decreased by 13.5% from 148 in 2015 to 128 in 2016.

Source: DCPSC

40. Consumer Complaints and Inquiries — Natural Gas for CY 2012–CY 2016

CGS - Competitive Gas Suppliers
WGL + CGS - A consumer complaint that involves WGL and CGS (not shown on the graph since this report was discontinued in 2014)

Total Complaints and Inquiries for the natural gas industry decreased 18.2% from 246 in 2015 to 201 in 2016.  Complaints and Inquiries for Washington Gas decreased 15.7% from 229 in 2015 to 193 in 2016.  Complaints and Inquiries for Competitive Gas Suppliers (CGS) decreased 53.0% from 17 in 2015 to 8 in 2016.

Source: DCPSC

41. Consumer Complaints and Inquiries — Telecom for CY 2012–CY 2016

CLEC - Certificated Local Exchange Carrier
A consumer complaint that involves Verizon and a CLEC.(not shown on the graph since this report was discontinued in 2014)

Total Complaints and Inquiries for the telecommunications industry increased 6.0% from 182 in 2015 to 193 in 2016.  Complaints and Inquiries for Verizon increased 4.7% from 148 in 2015 to 155 in 2016.  Complaints and Inquiries for CLECs increased 5.5% from 36 in 2015 to 38 in 2016.  

Source: DCPSC

42. Number and Percentage of Adjudicative Cases Processed on a Timely Basis in CY 2016 – CY 2016

* (#/#) Number of Rate Cases Processed on a Timely Basis

Target: Issue decisional orders within 90 days of the close of the record.

Performance: In one instance, in 2014,the DCPSC did not meet its target. The DCPSC rendered its decision in Pepco's Formal Case 1103 97 days from the close of record.

Source: DCPSC

43. Total Number of Formal Cases Closed and Opened in CY 2012–CY 2016

In CY 2016, the DCPSC opened five formal cases and closed five formal cases.

Source: DCPSC

44. Total Number of Electric, Natural Gas, & Telephone Tariffs Processed* in CY 2012–CY 2016

* Tariffs processed means tariffs reviewed, approved, withdrawn, or denied. Telecom promotions are not included in the tariff count.

The DCPSC fully regulates electric and natural gas tariffs. Such tariffs require a formal filing and result in the Commission Order to Approve or to Deny or a Notice of Final Tariff (if the tariff is approved). For telecom, DCPSC reviews the incumbent telephone service provider tariffs. CLECs tariffs deemed approved upon filing, therefore they are not reviewed, approved, or denied by the Commission in the normal course of tariff process.

On October 1, 2008, Price Cap Plan ("Plan") 2008 became effective per Order No. 15071, issued September 28, 2008. In accordance with the Plan, Verizon is allowed to make changes to its discretionary and competitive services, without formal approval of the DCPSC, by filing a description of the changes and relevant cost support information on five-days notice. The DCPSC does not set rates for competitive services.

Rate increases for discretionary services are capped at no more than 15%.

45. Number of Electric and Natural Gas Meter Tests Witnessed in CY 2012–CY 2016

Meter tests are witnessed by the Commission pursuant to a request by a consumer. There were 15 natural gas meter tests in CY 2016 and 116 electric meter tests.

Source: DCPSC

46. Number of Outreach Activities (Excluding Meter Tests) in CY 2012–CY 2016

In 2016, the Commission returned to more historic levels of outreach activities under the direction of the Consumer Education and Outreach Specialist, who continued strategic partnerships with other District agencies, Advisory Neighborhood Commissions (ANCs), community groups and civic organizations. Though the aggregate number of outreaches increased from the previous calendar year, the Commission continued its focus on consumer engagement and the quality of consumer contacts, rather than quantity.

Source: DCPSC

47. Supplier Diversity Annual Reports

In 2015, Pepco, WGL and Verizon filed their Supplier Diversity Annual Reports in accordance with the February 12, 2012 Memoranda of Understanding (MOU) between the companies and the DCPSC regarding contracting with diverse suppliers and Certified Business Enterprises (CBEs). A diverse supplier is a minority business enterprise, a women business enterprise, a service disabled veteran business enterprise or a non-profit. CBEs are defined as businesses certified by the D.C. Department of Small and Local Business Development.

Pepco and WGL reported higher percentages of Supplier Diversity and CBE participation in 2015 compared to 2014.

Verizon does not file DC-specific procurement dollars spent. Therefore, the CBE percentage cannot be calculated.

Source: 2015, 2014, 2013 Supplier Diversity Reports from Pepco, WGL and Verizon