The DCPSC’s Office of Consumer Services (OCS) was established for the purpose of mediating and resolving consumer complaints and answering inquiries regarding utility providers within the District. Our trained staff of consumer specialists will research and investigate complaints to help consumers resolve their issue. OCS is also promotes the Utility Discount Program. The Commission requires Verizon DC, Pepco, and Washington Gas to offer discount rates to income eligible residential consumers. Consumer Specialists can assist you with the application.

The DCSEU helps DC residents and businesses use less energy and save money.

DC Water offers a variety of programs to help eligible customers pay their water and sewer bills.

The DOEE can help you with your energy and utility bills with financial assistance, discounts and late bill forgiveness programs.

The U.S. Department of Energy (DOE) Weatherization Assistance Program reduces energy costs for low-income households by increasing the energy efficiency of their homes, while ensuring their health and safety. The program supports 8,500 jobs and provides weatherization services to approximately 35,000 homes every year using DOE funds. Through weatherization improvements and upgrades, these households save on average $283 or more every year according to a national evaluation of the program. Since the program began in 1976, WAP has helped improve the lives of than 7 million families through weatherization services

The Great Southeast ShakeOut is a regional opportunity to practice how to be safer during big earthquakes: “Drop, Cover and Hold On” BE PREPARED.

HSEMA is to lead the planning and coordination of homeland security and emergency management efforts to ensure that the District of Columbia is prepared to prevent, protect against, respond to, mitigate and recover from all threats and hazards.

Enact resolutions to issues facing the Washington, DC community, efficiently and proactively, through collaborative partnerships with District of Columbia Government agencies, offices or elected officials and a relentless commitment to the betterment of our community.

The OUC provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety wireless communication systems and resources such as 911 and 311.

Serve DC works to ensure all District communities are prepared in the event of an emergency. Serve DC provides critical volunteer support — including managing the coordination of volunteers, volunteer services and donations — to the District’s official emergency response effort.

The District of Columbia Telecommunications Relay Service (DC Relay/ 711) is a program of the Public Service Commission of the District of Columbia. is the DC Relay provider for the District. DC Relay provides a 24-hour communication service that connects people who are deaf, hard of hearing, deaf-blind or have difficulty speaking that may use specialized telephone equipment to people who use standard telephones.

SAFELINK WIRELESS^® is a program serving eligible households and is provided by TracFone Wireless, Inc. To participate in the SAFELINK WIRELESS^® service, certain eligibility requirements must be met. These requirements are based on a person’s participation in state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS^® is regulated by the Federal Communications Commission (FCC).

Pepco can help you prepare and manage your energy bills through flexible payment options and assistance programs.

Verizon offers Lifeline plans for home phone service or broadband (Internet) service. Lifeline is a government assistance program that offers discounts to qualified low-income customers.

To help D.C. residents prepare for the upcoming heating season, Washington Gas has compiled important information about energy efficiency, conservation and energy assistance.